I read through your ticket and understand your concers. Game Master Dilretha here and I hope this message finds you doing well. Thank you for taking the time to contact us. Pic of my issues and endstate of the above steps. Drop some comments if you guys have any questions, feel free to add me and I will see you guys around in the game ‘May or may not be on Helliquary and The Worldstone )’ If the app is crashing and you can’t verify if it linked…DO NOT UNINSTALL, you’d obviously lose your hard earned names/purchases on that guest account. Verify with the Desktop app or contact support again to ensure your stuff is registered to your account. Proceed with linking (app may or may not crash and never work until they update it) Wait for them to unlink, ensure you don’t wipe the storage device or link to a new account, otherwise, resolution may not be possible.ģ)Once they unlink the account, open the mobile app and click on the guest portrait on the top left, sign in as you did previously and the prompts should now be different. The account you are trying to unlink MUST NOT HAVE PURCHASES & BE LVL10 or less Signing in will provision a blank account and thus prevent linking) Open support Ticket to unlink your from your Diablo Immortal Account (Yes, you have one even if you didn’t link. Steps to resolve this issue for anyone reading: Despite the mobile version crashing after doing so, the desktop client now shows my characters and on two diff servers since I got name greedy :P. Booted the client up after the below update to see if my stuff actually linked after support unlinked my account and then I tried signing into my bnet on my guest account.
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